fbpx
Menu Close

FAQs

No. Physiotherapists are primary healthcare providers therefore you can book with us directly without a referral.

Yes. If your doctor has referred you to physiotherapy under an enhanced primary care/chronic disease management plan bring this referral with you to your appointment.

If you have been involved in a motor accident or workplace injury and your claim has been accepted you will have been provided with a claim number. You will need to bring your claim number and insurance details so that we can bill the insurance company directly, ensuring your rehab is a simple process for you.

Insurance claims for TAC and workcover are billed directly to the insurer provided all necessary information and claim numbers are provided to us.
Private patients are required to settle their accounts at the end of each appointment through either cash or EFTPOS.

Most of our services including physiotherapy, remedial massage & myotherapy, hydrotherapy and pilates are covered under extras cover for most health funds. You will need to bring your health fund card to your appointment so we can complete an on-the-spot claim for you via HICAPS – all you need to pay is the gap.
Yes. Please bring your DVA card number to your appointment as well as a valid doctors referral.

Yes. If you are plan-managed and wish for us to invoice your support service directly please provide us with the details of your care support co-ordinator so we can get in touch prior to your appointment.

Please bring any referrals, as well as any X-rays or scan results you may have. This gives your physiotherapist as much information about your injury as possible. You should wear appropriate clothing to allow the physio to access the injured body area for assessment and treatment. If you are attending for clinical pilates please wear comfortable clothing and bring socks.

Every injury is different. During your initial assessment your physiotherapist will provide you with a Recommended Action Plan and report which will outline your treatment program and how many sessions we estimate to get you back to being injury-free & pain-free. You will be re-assessed at each session to ensure you are on-track to an excellent recovery.

We offer a pay-as you go system meaning there is no commitment to attend for any particular length of time. Simply come and try our classes with no risk to you. If you would like to attend regularly, we do offer 10 session packs at a discounted rate, as well as our FREE pilates loyalty program.